Privacy Policy

Introduction

Axiom Byte is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website or use our AI integration services.

By using our services or providing information to us, you consent to the collection and use of information in accordance with this policy. If you have questions or concerns, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you contact us, request services, or interact with our website:

• Name and contact details (email address, phone number)
• Company name and position
• Service inquiry details and project requirements
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from Third Parties

We may receive information about you from publicly available sources or third-party services you use to interact with our website, such as analytics providers.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Responding to your inquiries and providing requested information
• Delivering AI integration services including evaluation, development, and support
• Managing client relationships and project communications
• Processing transactions and maintaining service records

Communication

• Sending service updates and technical notifications
• Responding to your requests and questions
• Providing information about our services (with your consent)

Website Improvement

• Analyzing website usage to improve functionality and user experience
• Understanding visitor preferences and behavior patterns
• Troubleshooting technical issues

Legal Compliance

• Complying with legal obligations under Malaysian law
• Protecting our rights and property
• Preventing fraud and ensuring security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information through our contact forms or subscribe to communications
• Contract: When processing is necessary to fulfill our services or respond to your requests
• Legitimate Interests: For improving our services, website analytics, and business operations, where not overridden by your privacy rights
• Legal Obligation: When required by Malaysian law or regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our website and delivering services:

• Website hosting and infrastructure providers
• Analytics services (e.g., Google Analytics)
• Email communication platforms
• Payment processors (if applicable)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Service inquiries: Retained for 2 years after last contact
• Client project data: Retained for duration of engagement plus 3 years
• Website analytics: Aggregated data retained indefinitely; individual data for 26 months
• Legal compliance: As required by Malaysian law (typically 7 years for business records)

After the retention period, we securely delete or anonymize your information.

Your Privacy Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:

Access

You have the right to request access to your personal data we hold.

Correction

You may request correction of inaccurate or incomplete personal data.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

Objection to Processing

You may object to processing of your data for direct marketing purposes.

Data Portability

You may request a copy of your data in a structured, commonly used format.

Complaint

You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside Malaysia where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: