Terms and Conditions

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our," refers to Axiom Byte, a business registered in Malaysia
• "You," "Your," "Client," refers to the individual or organization using our services or website
• "Services" refers to AI integration services including readiness evaluation, custom application engineering, and system optimization and support
• "Website" refers to axionoibs and all associated pages
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements

2. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these terms.

3. Services Description

Axiom Byte provides AI integration services for businesses in Malaysia and Southeast Asia:

3.1 AI Readiness Evaluation

Assessment of organizational preparedness for AI implementation, including infrastructure review, data quality evaluation, and readiness reporting.

3.2 Custom AI Application Engineering

Design, development, and deployment of custom AI applications tailored to specific business requirements.

3.3 AI System Optimization and Support

Ongoing performance monitoring, model optimization, and technical support for deployed AI systems.

Specific service scope, deliverables, and timelines will be documented in individual service agreements.

4. Service Engagement

4.1 Proposal and Acceptance

Service engagements begin with a proposal outlining scope, timeline, and fees. Services commence upon your written acceptance of the proposal and any required advance payment.

4.2 Scope Changes

Any changes to agreed scope require written approval from both parties. Scope changes may result in adjustments to fees and timelines.

4.3 Client Responsibilities

You agree to:

• Provide timely access to necessary data, systems, and personnel
• Respond promptly to information requests and review cycles
• Designate authorized representatives for project decisions
• Maintain confidentiality of any proprietary methodologies shared

5. Fees and Payment

5.1 Service Fees

Fees are stated in Malaysian Ringgit (RM) and are as specified in individual service proposals. All fees are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Terms

Payment terms vary by service:

• Readiness Evaluation: 50% upon engagement, 50% upon report delivery
• Custom Engineering: Milestone-based payments as specified in proposal
• Optimization & Support: Monthly advance payment

Invoices are due within 30 days of issue unless otherwise specified.

5.3 Late Payment

Late payments may incur interest at 1.5% per month. We reserve the right to suspend services for accounts more than 30 days overdue.

5.4 Refund Policy

Fees for completed work are non-refundable. For work in progress, refunds will be calculated based on work completed to date.

6. Intellectual Property

6.1 Our Intellectual Property

We retain all rights to our methodologies, frameworks, and pre-existing intellectual property. You receive a limited, non-exclusive license to use deliverables for your internal business purposes.

6.2 Your Intellectual Property

You retain ownership of your data and pre-existing intellectual property. You grant us a license to use such materials solely for providing services under this agreement.

6.3 Custom Developments

Custom AI applications and specific implementations created for you become your property upon full payment, excluding any underlying frameworks or tools we provide.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation continues for three years after engagement termination.

Confidential information does not include information that is publicly available, independently developed, or rightfully received from third parties.

8. Data Protection and Security

We handle your data in accordance with our Privacy Policy and applicable Malaysian data protection laws.

We implement appropriate security measures but cannot guarantee absolute security. You acknowledge the inherent risks of electronic data transmission and storage.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that services will be performed with reasonable skill and care consistent with industry standards.

9.2 Disclaimers

Except as expressly stated:

• Services are provided on an "as is" basis
• We make no guarantees regarding specific business outcomes or performance metrics
• AI systems involve inherent uncertainty; results may vary based on data quality and changing conditions
• We disclaim all implied warranties including merchantability and fitness for particular purpose

9.3 Professional Advice Disclaimer

Our services provide technical guidance but do not constitute legal, financial, or regulatory advice. Consult appropriate professionals for such advice.

10. Limitation of Liability

10.1 Liability Cap

Our total liability for any claims arising from services shall not exceed the fees paid by you for the specific service giving rise to the claim.

10.2 Excluded Damages

We shall not be liable for indirect, incidental, consequential, or special damages including lost profits, business interruption, or data loss, even if advised of the possibility of such damages.

10.3 Exceptions

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or matters that cannot be limited under Malaysian law.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of deliverables in violation of these terms
• Your breach of applicable laws or regulations
• Claims that your data or materials infringe third-party rights
• Your negligence or willful misconduct

12. Term and Termination

12.1 Service Term

Services commence upon acceptance of proposal and continue until completion of deliverables or as specified in service agreements.

12.2 Termination for Convenience

Either party may terminate with 30 days written notice. You remain liable for fees for work completed to the date of termination.

12.3 Termination for Cause

Either party may terminate immediately if the other party materially breaches these terms and fails to cure within 14 days of written notice.

12.4 Effect of Termination

Upon termination, you must pay all outstanding fees. Provisions regarding confidentiality, intellectual property, and limitations of liability survive termination.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or telecommunications failures.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These terms are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of Malaysian courts.

14.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith negotiation to resolve disputes.

14.3 Mediation

If negotiation fails, parties may agree to non-binding mediation before pursuing litigation.

15. General Provisions

15.1 Entire Agreement

These terms, together with service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.

15.2 Amendments

We may update these terms with 30 days notice. Continued use of services after changes indicates acceptance. Material changes to active engagements require mutual written consent.

15.3 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

15.4 Waiver

Failure to enforce any provision does not constitute a waiver of that or any other provision.

15.5 Assignment

You may not assign your rights or obligations without our written consent. We may assign to affiliates or in connection with a business transfer.

15.6 Notice

Notices must be in writing and sent to the addresses specified in service agreements or to [email protected].

16. Contact Information

For questions regarding these Terms and Conditions: